E 'may have been one of my saddest experiences that happened to me during this vacation.
You make travel plans long before you can save money, take vacations, and finally comes the day of departure. All the dreams disappear on arrival in Barcelona El Prat in my case, when waiting for my luggage, all taking the suitcase there and are still waiting. Finally I realize that something is really wrong and the baggage on that tape will never come. From there a series of broken boxes: Lost & Found line at the office for almost two hours because you are not the only idiot to have suffered that loss, days to find some clothes that I can use (difficult to see because now all stores already have the autumn-winter). In short, a real tragedy, stress and nervousness that makes you want to return home immediately. Everything takes second place, because your mind is always there to think that the end could have made your suitcase full of personal and emotional level of economic value (because even the pants of € 10 you bought at the market now has become family).
And when you return to Rome to see hundreds of bags stored in warehouses still awaiting their owners, who probably never have the chance to meet again.
Even today, 13 August, I had no news of my luggage and no need to call those bastards Iberia, spent € 13 phone calls to their number to the "lost luggage service" always leave you in the queue; to the "purchase tickets" respond in less than a second.
I inform all those who one day (and I hope not) should be in my situation. This situation is by no means rare, in fact, looking around I came to a statistics of 1-2% in the case of large sums paid for the ticket is not acceptable.
1. Go now lost luggage office at the airport to report the loss, you will complete a complaint form (PIR, Property Irregularity Report). In the complaint indicate the characteristics of luggage (size, color, brand ...) and your personal information, including address housing taken place. Lost and found the complaint to the office starts the search for the lost luggage.
2. To get updated information about the state of research, you can call the Lost and Found (whose number can be found on the copy of the form to claim). If the airline you have traveled using the tracking system of the World Tracer baggage you can get information by connecting to the site of the airport or the airline (the code "World Tracer" is on the claim form). Possibly have a mobile number to send an SMS to receive news on the research.
3. If your luggage is not delivered within 21 days after arrival and if the airline does not recognize the first loss of baggage, it is officially considered lost. At this point, the passenger will be able to assert their rights, making the complaint in writing (registered mail recommended to have the proof of date). In the claim he will deliver the damage and provide evidence of the same (do not know what evidence is provided concerning the receipts of animals purchased during the year), for example:
- a detailed list of the contents of each bag not returned;
- the copy of the ticket and a receipt for excess baggage if it was paid;
- the receipt of the missing bag;
- the original copy of the PIR completed on arrival;
- a copy of the receipts of purchases made during the trip for clothes and essential items.
It 'important to remember that, under the Montreal Convention, whose membership comprises almost all the airlines, the carrier is always liable for damage occasioned by the destruction, loss or damage to baggage. It is also responsible for the delay in delivery of baggage. Compensation is limited to 1,000 SDRs (special drawing rights per passenger), which is about € 1100 for each checked baggage, and in relation to the harm actually suffered. Companies that do not adhere to the Convention but provide up to 17 SDR per kilogram of luggage. It is unclear what real considerations are then made to determine the extent of the damages.
There is also the question of compensation for pain and suffering from "ruined holiday" for the late or non delivery of the baggage already obtained from a Justice of the Peace determined by the discomfort or stress borne by the traveler because dell'inesatta promise of providing the service, when it was irreparably damaged or jeopardized his interest to the full enjoyment of a vacation period, organized as an occasion for entertainment and / or rest , in line with its expectations. This damage will be assessed in proportion to the extent of the delay and the total duration of the holiday.
I hope I have done useful service to those who intend to make a trip recommended to keep clothes and valuables in the economic and emotional baggage (I have seen large-size) and keep the rest in a suitcase to their common traveling companions.
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